Q&A: Strata manager will not disclose their insurance commission

Strata Advisory
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Question

Q:

We have repeatedly asked our strata manager to disclose the insurance premium and their commission. We’ve failed to receive satisfactory supporting documents. What is the best approach in regard to this matter?

Answer

A:

Obligations are limited to disclosure of the amount or value of the benefit (and do not arise if the amount is less than $100). A strata manager’s obligations in relation to disclosure of any remuneration or other benefits they receive are set out in section 147 of the Act and regulation 100 of the Regulations. Those obligations are limited to disclosure of the amount or value of the benefit (and do not arise if the amount is less than $100). Therefore, they do not necessarily have to disclose any further information. The contract you have with the strata manager might also contain terms that are relevant. Information about the insurance premiums that a strata company is paying (as opposed to any commission that the strata manager is receiving in relation to that insurance) is information that belongs to the strata company and should be provided if requested.

This article by Carolyn Meighan, our special counsel in Perth, June edition of the LookUpStrata Pty Ltd WA Strata Magazine.

Carolyn Meighan

Director & Principal

Carolyn has more than 20 years’ experience assisting clients in relation to a broad range of matters, including property and strata titles, planning, employment, competition and consumer law, contracts, debt recovery and enforcement, statutory interpretation and construction.

Carolyn has always had a particular interest in property law. Her significant experience in this area has included providing advice and assistance to clients in relation to leasing matters, residential tenancy disputes, commercial tenancy disputes, easement rights, contracts of sale, caveats, mortgages, memorials and other property interests, including those arising pursuant to a constructive trust.

Her interest in property law has also led Carolyn to advise strata companies, strata managers and lot owners about their rights and obligations in relation to each other, the individual lots in the scheme and the common property, as well as assisting with the drafting, interpretation and application of by-laws. She has also represented strata companies, strata managers and lot owners in proceedings before the State Administrative Tribunal, where she has appeared as counsel.

Carolyn has also represented clients in proceedings before other Courts and Tribunals, including the Supreme Court, the Federal Court and the High Court.Carolyn prides herself in being pragmatic and outcomes focused. She understands how important it is to consider her clients commercial and other objectives and to deal with matters in the most efficient and cost-effective way possible.

Carolyn joined Bugden Allen in August 2023 as a Special Counsel and was promoted to Director & Principal of our Perth office in December 2025.

Carolyn Meighan

Carolyn Meighan

Director & Principal

Carolyn has more than 20 years’ experience assisting clients in relation to a broad range of matters, including property and strata titles, planning, employment, competition and consumer law, contracts, debt recovery and enforcement, statutory interpretation and construction. Carolyn has always had a particular interest in property law. Her significant experience...

View profile of Carolyn Meighan
Written by Carolyn Meighan
Director & Principal

Carolyn has more than 20 years’ experience assisting clients in relation to a broad range of matters, including property and strata titles, planning, employment, competition and consumer law, contracts, debt recovery and enforcement, statutory interpretation and construction.

Carolyn has always had a particular interest in property law. Her significant experience in this area has included providing advice and assistance to clients in relation to leasing matters, residential tenancy disputes, commercial tenancy disputes, easement rights, contracts of sale, caveats, mortgages, memorials and other property interests, including those arising pursuant to a constructive trust.

Her interest in property law has also led Carolyn to advise strata companies, strata managers and lot owners about their rights and obligations in relation to each other, the individual lots in the scheme and the common property, as well as assisting with the drafting, interpretation and application of by-laws. She has also represented strata companies, strata managers and lot owners in proceedings before the State Administrative Tribunal, where she has appeared as counsel.

Carolyn has also represented clients in proceedings before other Courts and Tribunals, including the Supreme Court, the Federal Court and the High Court.Carolyn prides herself in being pragmatic and outcomes focused. She understands how important it is to consider her clients commercial and other objectives and to deal with matters in the most efficient and cost-effective way possible.

Carolyn joined Bugden Allen in August 2023 as a Special Counsel and was promoted to Director & Principal of our Perth office in December 2025.

Carolyn Meighan
Written by Carolyn Meighan Director & Principal

Carolyn has more than 20 years’ experience assisting clients in relation to a broad range of matters, including property and strata titles, planning, employment, competition and...

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